Terms and Conditions

Ticket Booking Information

TICKET COLLECTION

Please note that most productions do not require paper tickets and if paper tickets are required these will be available for collection on the day immediately before the performance. Please take the debit or credit card you used for payment or photo ID.

STATEMENT:

For your comfort and security, you may be subject to additional checks on your visit to London theatres – we appreciate your patience and understanding while these are taking place.

American Express and cheques are not accepted by ARTSTICKETS.CO.UK (but may be accepted by venues).

Unfortunately, we cannot accept payment by Theatre Tokens online. Please call the Box Office on 020 7836 8463 to book your tickets or visit the Box Office.

Theatre Tokens are available for purchase from the Box Office.

CONCESSION BOOKINGS: Proof to be shown upon collection of tickets

PLEASE NOTE THERE ARE NO REFUNDS OR EXCHANGES. CHECK YOUR BOOKING CAREFULLY BEFORE COMPLETING.

ONLINE

(booking fees apply)
NOTE: To use our on-line booking you must enable Cookies on your browser.

IN PERSON

Arts Theatre 6-7 Great Newport Street London WC2B 7JB
Monday to Sunday, 10am to 6pm for general bookings and collections.

PHONE

020 7836 8463 (booking fees apply)
Monday to Sunday 10am until 6pm

ACCESS BOOKINGS

Each venue we sell for has different access details.

For all enquiries and access bookings please call 020 7836 8463.

RETURN TICKETS

RETURN TICKETS ARE ONLY ACCEPTED ON SOLD OUT PERFORMANCES.

Where exchanges are authorised, tickets may be exchanged for an alternative date of the same show at an additional cost of £2 per ticket.

THE TERMS AND CONDITIONS

All venues reserve the right to refuse admission and request any ticket holder to leave the theatre and take any appropriate action to enforce this right.

The unauthorised use of photographic and recording equipment is prohibited. Mobile phones and any other electronic equipment must be switched off before entering the auditorium.

The Arts Theatre reserves the right to cancel or abandon the performance for reasons beyond its control without notice and without being liable to pay any person compensation for damages other than a refund of the ticket price.

There is a £1 booking fee on all tickets purchased online or over the phone.

If you arrive late to a performance we cannot guarantee admission. Each production has different policies regarding latecomers and readmission.

Some productions have a dynamic pricing structure and as such the price of a particular ticket may change. The price paid at the time of booking is final and non-negotiable.

Customer details are held in our database in compliance with the Data Protection Act 1988.

PARENTAL GUIDANCE

Generally, only shows advertised as Family Shows are suitable for children. Please check directly with the production for guidelines for recommended age limits. ARTSTICKETS.CO.UK cannot guarantee admission or refund tickets bought for children unable to attend.

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